Contact information and Customer support

You can contact us any time to get an answer to all your questions. You will find the relevant mailboxes and contact information for every particular case below.

Support Center

If you have general questions or want to contact an agent or representative, please send your request to [email protected]

Account verification, documents, and withdrawals

Were you unable to upload your documents through the personal area? Are you still at the stage of the verification process? Please, send your message to [email protected]
To get information on the status of your withdrawal request, please, contact [email protected]
Before requesting a withdrawal, please make sure you adhere to the Compliance and Withdrawal Methods Terms and Conditions.

Trading issues

On trade-related issues and questions, please, contact [email protected]

If you have any other questions or issues, send them via e-mail to [email protected]

Billing support center - [email protected]
Technical support -[email protected]

Forexgrand owned by Bull Big Ltd 
Company address:
Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands, MH96960

Forexgrand operated by Bortada Equity Ltd
Company address:
Bulgaria, Sofia, 1618, district ovcha kupel, R.A. Ovcha Kupel, 7 Lilyache
Phone number +41435089839