Contact information and Customer support

You can contact us any time to get an answer to all your questions. You will find the relevant mailboxes and contact information for every particular case below.

Support Center

If you have general questions or want to contact an agent or representative, please send your request to

Account verification, documents, and withdrawals

Were you unable to upload your documents through the personal area? Are you still at the stage of the verification process? Please, send your message to
To get information on the status of your withdrawal request, please, contact
Before requesting a withdrawal, please make sure you adhere to the Compliance and Withdrawal Methods Terms and Conditions.

Trading issues

On trade-related issues and questions, please, contact

If you have any other questions or issues, send them via e-mail to

Billing support center -
Technical support

Forexgrand owned by Grand Services LTD 
Company address:
Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands, MH96960
Company number: 84267

Forexgrand operated by Nordic Pearl Ltd
Company address:
Bulgaria, Sofia, Geo Milev District 43, Shipchenski Prohod Blvd., Entrance A, Floor 1, Office 5
Phone number +41435089839  
Company number: 204148087